As a young, female entrepreneur, Machado made a personal commitment to build a business based on customer service and client loyalty. Two core values she shares with Mr. Rooter® Plumbing.
“When I saw the type of customer-centered services Mr. Rooter provides, I had to bring them to this community,” said Machado, a lifelong resident of the area. “Mr. Rooter is much more than just another trusted, nationally known brand name. It’s like a giant extended family.”
While she receives the backing of a national company, her Mr. Rooter Plumbing of the Capital Region has the personal touch a locally owned company. Machado says she doesn’t want to satisfy customers – she wants to exceed their expectations.
And she’s already doing that. For example, Mr. Rooter Plumbing technicians put covers over their shoes when inside homes and businesses to protect and respect a customer’s property. They also give customers the price before work is done to ensure there are no surprises about the cost of service.
Upon purchasing the business, Machado attended a weeklong training course on best practices, customer service techniques and marketing methods at the corporate office in Waco, Texas.
“We’re delighted to see bright, young women like Robyn join our Mr. Rooter team,” said Mary Kennedy Thompson, president of Mr. Rooter Corporation. “We believe her franchise will be successful because of her youthful outlook and commitment to our company’s core values.”
Machado’s shop provides plumbing and drain cleaning services to the counties of Albany, Rensselaer, Schenectady, Saratoga, Warren and Washington Counties. Technicians are on call 24 hours a day, seven days a week, and there’s never an overtime charge.
About Mr. Rooter®:
Established in 1970, Mr. Rooter is an all-franchised, full-service plumbing and drain cleaning company with approximately 300 franchises worldwide. Recognized by Entrepreneur magazine among its Franchise 500 and Franchise Times Top 200, Mr. Rooter franchisees provide services to both residential and commercial customers. Mr. Rooter began franchising in 1974 and is a subsidiary of The Dwyer Group, Inc. For more information or to find the location nearest you, please visit our Web site at www.mrrooter.com.